Not one agent — hundreds of simultaneous conversations, handled by your AI agent, 24/7, without ever getting tired.
Luci AI Call Assistant is an end-to-end, AI-powered voice assistant built for any business that runs a contact center. It answers inbound calls instantly, routes them to the right team, resolves frequently asked questions from a knowledge base trained on your own business, and can carry a booking or sales flow through to completion. Unlike a human agent limited to one call at a time, it can run hundreds of conversations simultaneously, never clocks off, and never takes a day off. Every call is automatically recorded, transcribed and analyzed — surfacing complaint and satisfaction trends, sales conversion rates, agent performance and topic-level reporting your management team can act on. The result: lower staffing costs, higher capacity, and a line that never goes unanswered.
Instead of one agent per call, your AI assistant can handle hundreds of conversations at the same time. During campaign spikes, after hours, or in a crisis, no customer sits in a queue.
Smart intent detection & routing
Caller intent is understood in real time and the conversation is routed to the right department, the right agent, or resolved directly by the assistant.
Custom-trained assistant with a dedicated knowledge base
The assistant runs on a private knowledge base built from your service catalogue, pricing, processes and terminology — every answer stays on-brand and grounded in your own data.
Automatic recording, transcription & summaries
Every conversation is recorded end to end, transcribed, and turned into a summary with action items — nothing gets lost, and every call remains reviewable.
Complaint, satisfaction & topic-based reporting
Calls are automatically classified by topic, surfacing the most common complaints and satisfaction drivers, trend analysis, and ready-made management dashboards.
Sales conversion & agent performance analysis
See which conversation patterns convert and which lead to drop-off; compare the AI assistant's performance against your human agents side by side.
Appointments, callbacks & process automation
Finds an open slot, books the appointment, or logs a callback request — the entire process can be completed without human intervention.
Sentiment analysis & quality scoring
Dissatisfaction signals are flagged in real time and escalated to a live agent when needed; every call receives an automatic quality score.
Multilingual, natural-sounding conversation
Speaks fluently in multiple languages, starting with Turkish and English — customers feel like they're talking to a real representative, not a script.
Who it's for
The teams and scenarios that get the most value from this product.
High-volume sales & support lines
Businesses that need to clear queues during peak campaigns and never lose a lead to a busy signal.
