Peak season call handling
Luci Call Assistant helps manage the surge in calls that arrives with the start of each booking season.
Industries
Industries / Tourism
Reservation and Client Communication Solutions for Tourism Companies
Handle seasonal demand spikes without losing track of quotes and inquiries.
Travel agencies and tour operators face sharp seasonal spikes in demand, multi-channel inquiries and quotes that get lost in the shuffle. Lucerna brings inquiry tracking, call handling and quote follow-up into one system.
Where tourism companies lose bookings
Agencies and tour operators tend to run into the same seasonal pressure points.
- Demand spikes during peak season overwhelm the team's ability to respond quickly.
- Inquiries from multiple channels — phone, web forms, social media — are not tracked centrally.
- Quotes sent to clients are not followed up and expire unnoticed.
- Visa requirements for certain destinations add an extra layer of client-specific tracking.
- There is no clear view of which inquiries convert into bookings.
How Lucerna addresses it
Luci CRM tracks inquiries and quotes through to booking, Luci Call Assistant absorbs seasonal call volume, and Luci Visa supports destinations that require visa tracking.
- A single inquiry record from first contact through to booking confirmation
- Call handling support during peak season demand spikes
- Quote follow-up reminders so offers don't expire unnoticed
- Visa requirement tracking for applicable destinations via Luci Visa
- Reporting on inquiry sources and booking conversion through Luci Report
How tourism companies use this in practice
Quote follow-up
Quotes sent to clients stay tracked until a decision is made, instead of being forgotten once sent.
Visa-dependent destinations
For destinations requiring visas, Luci Visa tracks document status alongside the booking process.
Conversion reporting
Agencies can see which channels or campaigns actually produce bookings, not just inquiries.
Setup and adaptation
- 1
Mapping the inquiry-to-booking flow
We review how inquiries arrive and where quotes currently get lost.
- 2
Migrating existing client data
Existing inquiry and client lists are consolidated into Luci CRM.
- 3
Configuring call handling for peak season
Luci Call Assistant is set up ahead of your busiest booking period.
- 4
Go-live and staff training
Staff are trained on quote tracking and follow-up before the season starts.
Related products and services
Tourism companies typically start with these:
Frequently asked questions
- Can this handle a sharp seasonal spike in inquiries?
- Yes, Luci Call Assistant and Luci CRM are designed to help absorb exactly this kind of seasonal demand.
- Can we track visa requirements for specific destinations?
- Yes, Luci Visa can be used alongside Luci CRM for destinations that require visa document tracking.
- How are quotes tracked?
- Each quote is logged against the client record with a follow-up reminder so it doesn't go unanswered.
- Can we see which channels bring the most bookings?
- Yes, Luci Report can break down inquiries and bookings by source once tracking is set up.
- How far ahead of peak season should we set up?
- We recommend starting setup at least a few weeks before your busiest period to allow time for staff training.
Get ready before your next peak season
Request a demo to see inquiry tracking and call handling built for tourism companies.