Multi-channel data consolidation
Orders from different marketplaces and your own store are brought into one reporting view.
Industries
Industries / E-commerce
Integration, Analytics and Customer Service Solutions for E-commerce
Bring marketplace and store data together instead of rebuilding reports by hand.
E-commerce and marketplace sellers often run data across multiple storefronts that don't talk to each other, forcing manual Excel reporting and repetitive customer service work. Lucerna connects these systems and turns recurring reports into automated analysis.
Where e-commerce operations lose time
Sellers running multiple storefronts tend to face the same operational drag.
- Marketplace and store data live in separate systems that don't sync automatically.
- Sales reports are rebuilt manually in Excel every reporting period.
- Repetitive customer questions consume staff time that could go to higher-value work.
- Profitability by channel or product is hard to see without manual calculation.
- Accounting data has to be reconciled separately from sales data.
How Lucerna addresses it
API integration connects your marketplaces and store, Luci Excel Analiz and Luci Report turn the data into usable dashboards, and Luci Call Assistant handles repetitive customer inquiries.
- Order data integration across marketplaces and your own store
- Automated sales and profitability reporting through Luci Report
- Excel-based analysis consolidated and repeated automatically via Luci Excel Analiz
- Customer service automation for repetitive questions through Luci Call Assistant
- Accounting data connected to sales data via Luci Accounting
How e-commerce sellers use this in practice
Automated sales reporting
Reports that used to take hours to rebuild in Excel each period are generated automatically.
Customer service for repetitive questions
Common order-status or shipping questions can be handled automatically, freeing staff for complex cases.
Profitability by channel
Sellers can see which marketplace or product line is actually profitable once fees and costs are factored in.
Setup and integration approach
- 1
Mapping your current data sources
We review which marketplaces, stores and tools you use and how data currently moves between them.
- 2
Building the integration
Connections are established so order and sales data flow automatically instead of being exported manually.
- 3
Setting up reporting and analysis
Luci Report and Luci Excel Analiz are configured around the reports your team actually needs.
- 4
Go-live and refinement
Reports and automations are adjusted based on real usage and any new data sources added later.
Related products and services
E-commerce sellers typically start with these:
Frequently asked questions
- Can you connect our marketplace accounts and our own store?
- If the platforms offer an API or data export, an integration can be built to bring the data together.
- Can this replace our manual Excel reports?
- Yes, that is the core use case for Luci Excel Analiz — consolidating and automating reports that are currently built by hand.
- Can it handle repetitive customer service questions?
- Yes, Luci Call Assistant can be configured to handle common order-status and shipping questions.
- Can we see profitability by product or channel?
- Yes, once cost and fee data are included, Luci Report can break down profitability at that level.
- How long does integration take to set up?
- It depends on how many platforms are involved and what access they provide; scope is confirmed after reviewing your setup.
Stop rebuilding the same reports by hand
Talk to us about connecting your sales channels and automating your reporting.